Find out how Virgin Atlantic is using Google Glass and Sony Smartwatches to transform the passenger experience at FTE Europe
If you’re interested in how you can use next-generation technology to improve the passenger experience, you’ll no doubt want to hear how Virgin Atlantic is using innovative wearable technology to create the industry’s most personal customer experience at Heathrow. You can find out all about the trial and the lessons learned at FTE Europe 2014, an anna.aero sister initiative, which will take place from 3-5 March in London.
Ian Baigent-Scales, Virgin Atlantic’s Global Customer Systems Manager, Airport Strategic Development, will provide delegates with insight into the thinking behind the trial and how it is performing at the half-way point in a presentation entitled: ‘Wearable technology – how Virgin Atlantic is using smartwatches and Google Glass in its Upper Class Wing at Heathrow to provide next-generation customer service to passengers’.
Among the other leading industry organisation confirmed to speak at FTE Europe 2014 are Samsung, London Heathrow, Star Alliance, Ryanair, Swedavia, TUI, Fraport, Aer Lingus, London Gatwick Airport, Air France-KLM, London Stansted, AirAsia, London City Airport, Lufthansa, Fast Future, Oslo Gardermoen Airport, IATA, YVR, SEA, Athens International Airport, Aéroports de Lyon and Capgemini.