CEOs of AirAsia and AirAsia X lead FTE Asia 2014 speaker line-up – both to reveal plans to enhance passenger experiences in KL next month
Here at anna.aero, we know your true passion is airline network planning, but it can sometimes be useful to broaden your horizons, which is why we would like to highlight Future Travel Experience Asia 2014, which is all about improving the end-to-end passenger experience. After all, if you can’t keep your passengers happy, they will fly with another airline from an alternate airport – and nobody wants that.
FTE Asia 2014 will take place in Kuala Lumpur from 1-3 December 2014, and will include two parallel conference streams – ‘Up in the Air’ and ‘On the Ground’. The high-profile line-up of keynote speakers includes Aireen Omar, CEO and Executive Director, AirAsia; Azran Osman-Rani, CEO, AirAsia X; Rossen Dimitrov, VP of Customer Experience, Qatar Airways; Dean Dacko, SVP, Head of Marketing & Product, Malaysia Airlines; and Datuk Badlisham Ghazali, Managing Director, Malaysia Airports Holdings Berhad.
You’ll also be able to learn from the likes of KLM, Air New Zealand, Star Alliance, Peach Aviation, Air France-KLM, Dubai Airports, Istanbul New Airport Project and Vancouver Airport Authority, all of which will be sharing their visions for improving the passenger experience.
The ‘Up in the Air’ side of the event focuses on all things in-flight – ranging from next-gen onboard connectivity solutions and inventive cabin design, to passenger experience differentiation, and how new technology can be leveraged to help boost onboard ancillary revenues. Meanwhile, the ‘On the Ground’ conference will explore the airport of the future, the potential offered by new technologies such as wearable tech and beacons, and how queues at the biggest passenger pain points can be reduced. You’ll even be able to take a guided tour of the new klia2 – the world’s largest purpose-built terminal for LCCs, which opened in May 2014.